Terms and Conditions KayaGaya — The Complete Guide for Players

1 Acceptance of Terms and Conditions

Welcome to KayaGaya, Malaysia's leading online gaming platform. These Terms and Conditions ("Terms") govern your use of the kayagaya.vip website, the KayaGaya mobile app, and all services provided by our platform.

By accessing our website, registering an account, making a deposit, or using any service provided by KayaGaya, you automatically agree to be bound by these Terms. If you do not agree with any part of these Terms, you are not permitted to use KayaGaya's services.

KayaGaya reserves the right to amend, add to, or revise these Terms at any time without prior notice. It is your responsibility to review these Terms periodically. Continued use of the KayaGaya platform following any amendment constitutes your acceptance of the updated terms.

2 Member Eligibility

To register and use KayaGaya services, you must fully meet the following eligibility requirements:

• Minimum age: You must be at least 18 years of age at the time of registration. KayaGaya enforces strict age verification through its KYC process to ensure compliance.
• Eligible individual: You must be a legally qualified individual capable of entering into a binding agreement under the laws applicable in your country or territory.
• Not a restricted nationality: You are not located in a geographic region where the use of KayaGaya's services is prohibited by local law.
• Not a KayaGaya employee: KayaGaya employees and their immediate family members are not permitted to register as members or use the gaming services.
• Not on the self-exclusion list: Individuals who have applied for self-exclusion from a gambling platform are not permitted to register a new account.

3 Account Registration & Player Responsibilities

Each player is permitted to hold only one active account at any given time on the KayaGaya platform. Multiple account registrations or duplicate accounts are strictly prohibited and may result in closure of all associated accounts, forfeiture of all wins and bonuses, and permanent banning from the platform.

During registration, you are required to provide accurate, complete, and up-to-date information. Inaccurate or misleading information may result in your account being suspended while verification is carried out. KayaGaya reserves the right to request supporting documents including identification, bank statements, or proof of address at any time deemed necessary.

• Information provided during registration must be in your own name — accounts cannot be registered on behalf of another person.
• You are solely responsible for keeping your account password confidential. KayaGaya will not be liable for any loss resulting from a shared or compromised password.
• The registered phone number and email address must be active and reachable for two-factor authentication (2FA) and account communication purposes.
• You must notify KayaGaya immediately if you become aware of any unauthorized access to your account or any suspicious activity.

4 Deposits, Withdrawals & Payments

KayaGaya supports a wide range of local Malaysian payment methods for the convenience of our players. All financial transactions are processed through secure channels encrypted with 256-bit SSL technology.

Deposit: The minimum deposit is RM 30 unless otherwise stated in a specific promotion. All deposits are final and cannot be reversed once processed. KayaGaya does not charge any processing fees for deposits; however, your financial institution or digital wallet provider may apply their own charges.

Withdrawal: Withdrawals can only be made to the same bank account or digital wallet used for deposit, or one that has been verified through the KYC process. The minimum withdrawal amount is RM 50. Withdrawals are processed within 5 minutes to 24 hours depending on the chosen method and internal verification process.

• FPX & DuitNow — Instant bank transfer; withdrawals typically completed within 5–30 minutes.
• TNG eWallet, GrabPay & Boost — Malaysia's popular digital wallet; withdrawals processed within 15–60 minutes.
• KayaGaya reserves the right to request additional documents for withdrawals exceeding certain limits as an anti-money laundering (AML) precaution.
• Funds obtained through fraudulent activity, game manipulation, or breaches of our terms are not eligible for withdrawal and will be forfeited.

5 Bonuses, Promotions & Wagering Requirements

KayaGaya offers its members a wide range of bonuses and promotions, including welcome bonuses, reload bonuses, weekly cashback, game rebates, and loyalty programme rewards. Each promotion is subject to specific terms and conditions stated on its respective promotions page.

Wagering Requirements: Every bonus awarded comes with a wagering requirement that must be met before wins derived from that bonus can be withdrawn. The wagering rate will be clearly stated in each promotion's terms. For example, a bonus with a 20x wagering requirement means you must wager 20 times the bonus value before a withdrawal is permitted.

• Bonuses cannot be transferred between accounts or shared with other players under any circumstances.
• All bonuses have a stated validity period. Bonuses not used within the specified period will expire automatically.
• Not all games contribute equally to wagering requirements. The contribution percentage for each game category will be stated in the promotion terms.
• KayaGaya reserves the right to void any bonus and associated winnings if there is evidence of abuse, collusion between players, or schemes to manipulate promotional terms.

6 Game Rules & Final Results

All games offered at KayaGaya use a Random Number Generator (RNG) that has been certified and independently audited by accredited third-party bodies. This ensures that every spin, card hand, or dice roll is completely random and cannot be manipulated by anyone, including KayaGaya itself.

Results of completed games are final and cannot be disputed except in cases of verifiable technical failure. Should a technical disruption occur during an active game, KayaGaya will resolve the situation based on a fair and transparent policy, which can be reviewed through our customer support team.

7 Prohibited Conduct & Violations

To maintain a fair and safe gaming environment for all users, KayaGaya strictly prohibits the following types of conduct:

• Use of any automated software, bots, scripts, or third-party tools designed to gain an unfair advantage in games.
• Collusion between two or more players to manipulate game outcomes, including in poker or multiplayer games.
• Identity fraud, registering using false information, or using another person's account without authorization.
• Any activity related to money laundering or financing of illegal activities.
• Abuse of the bonus or promotion system in a manner that clearly contradicts the intent and purpose of the promotion.
• Cyberattacks, hacking attempts, or any action that threatens the security or integrity of the KayaGaya platform.

8 Privacy Policy & Data Protection

KayaGaya takes the protection of your personal data seriously. All information you provide to us is collected, stored, and processed in accordance with our Privacy Policy, which can be read in full on the Privacy Policy.

Your personal data is used solely for account management, payment processing, fraud prevention, legal compliance, and service improvement purposes. KayaGaya will not sell, rent, or share your personal information with third parties without your consent, except as required by law.

• All data is stored on secure servers with full encryption and strict access controls.
• Your password is stored in a hashed format that cannot be decrypted by anyone, including KayaGaya staff.
• You have the right to request access, correction, or deletion of your personal data by contacting our support team.

9 Liability Limits & Disclaimer

KayaGaya provides its services on an "as-is" basis. While we make every effort to ensure the platform runs smoothly and without interruption, we cannot guarantee that the platform will always be free from technical errors, disruptions, or unplanned downtime.

KayaGaya will not be liable for any loss arising from third-party internet service disruptions, hardware or software failures on the user's end, game outcomes that have been legitimately audited by an independent party, or actions by third parties beyond KayaGaya's control.

10 Account Closure & Suspension

KayaGaya reserves the right to suspend or close a player's account at any time for the following reasons without prior notice:

• Violation of any term in this document or the terms of any related promotion.
• Failure to provide identity or age verification documents when requested.
• Suspicion of fraud, money laundering, or other criminal activity.
• Self-exclusion requests submitted by the player themselves or a legally recognized family member.

You may also close your own account at any time by contacting our customer support team via live chat. Any valid balance in your account will be returned after the verification process is complete, subject to no active breaches of our terms.

11 Terms Amendment and Change Notice

KayaGaya reserves the right to amend, add to, or revise any part of these Terms and Conditions at any time. Material changes will be communicated to registered members via email at least 7 days before they take effect.

For minor changes that do not affect players' fundamental rights, KayaGaya may display a notice on the website without sending an email. It is your responsibility to periodically review this Terms and Conditions page to ensure you are always aware of the latest terms applicable to your use.

12 Contact Us

If you have any questions, concerns, or require further clarification regarding these Terms and Conditions, the KayaGaya customer support team is available to assist you at all times, 24 hours a day, 7 days a week.

• Live Chat: Click the live chat button at the bottom corner of our website or app for immediate assistance in Bahasa Melayu.
• Email: [email protected] — We aim for a 2-hour response time for all email enquiries.
• Help Center: Visit page FAQ us for answers to the most frequently asked questions.

By choosing to use KayaGaya's services, you confirm that you have read, understood, and agree to fully comply with all terms and conditions set out in this document. KayaGaya is committed to ensuring your gaming experience remains safe, fair, and enjoyable.